Contact Us – For Help and Information
Thank you for your interest in ACI and Elsevier eLearning. If you’ve had trouble, we’re eager to help with a solution. This page contains contact information for sales, support, and frequently asked questions.
- Contact us at Elearning
- Phone: 800-401-9962
- Email: Techncial Support
Available: Monday through Friday, expect a response within 24 hours
We look forward to resolving your issue and getting you into your online course.
Frequently Asked Questions
No, these online courses are training for your ACI certification. They are fantastic preparation for an ACI exam. To get your ACI certification, you will need to take your certification exams through an ACI Chapter or local sponsoring group. To locate the ACI group closest to you, visit the certification section of the ACI website.
After you make your online purchase, you will see a screen that links you directly to the start of your course.
You can call 800-401-9962 for immediate help 24 hours a day, 7 days a week. You can also email Techncial Support for a helpful response within 24 hours (Monday-Friday).
Absolutely. You have total flexibility. You can stop and start again at any point. You can go back and re-do the material or re-take the end-of-module tests as often as you like for 12 months.
Your receipt, or invoice, will be emailed to you instantly. If you don’t receive it, please check that your junk mail filter hasn’t identified it as spam. If you need help with a receipt, contact Elsevier Online Support at Techncial Support.
No, the courses are open to everyone who wants to take them, but there is a discount on all courses for ACI members. For more information about becoming an ACI member, visit concrete.org/MEMBERS/memb.htm
Yes, we expect that we will soon offer a 12-month subscription to the "ACI eLearning Library," which will include all of the courses, including new courses launched during your subscription period. We have not yet settled on a price for this, but it will certainly be a great value.
Courses are made up of 3 key parts:
- Short readings, including a link to the complete ASTM standard, if it’s something that’s applicable to your course
- A series of interactive exercises that reinforce key points you’re learning
- An end-of-module exam that tests your understanding
The end-of-module exam, which is online, is a multiple-choice test of 10-15 questions. You must achieve a mark of 70% to complete the module successfully. You can take the exam as many times as you like, no matter what score you get.
When you complete the end-of-module exam successfully you will be taken to an electronic completion certificate. This can be printed and saved and used to claim your PDHs or CEUs to maintain your license. When you complete the entire course, you also receive a certificate for that.
Each module is approximately 45 minutes long. The full courses are between 4 and 10 hours long.
